Russell Dias
Product Manager
Posted 1 month ago

Safer online payments with 3D Secure 🔐

3D Secure is a security process you may go through when you’re shopping online to help keep you safe and reduce e-commerce fraud.

If you’ve used a card to buy something online, you’ll probably have seen a screen similar to this:

This pops up when you’re making a purchase and asks you to confirm that it’s really you making the payment. Meaning, even if your card is stolen, unless the thief was also able to steal your mobile phone and PIN number, it’ll be pretty difficult for them to do anything with it!

How it works

When you use your Coconut debit card to pay for something on a website that uses 3D Secure, you’ll get a notification via the app asking you to approve the payment – just to make sure it’s actually you. You’ll see something like this 👇:

Then when you head into the app, you’ll need to login to confirm your payment (this is to make it significantly more difficult for fraudsters to use your details). We’ll give you a quick summary of the transaction that needs confirming, then from there all you need to do is hit confirm and your payment will successfully go through. This means that Coconut is even more secure than before.

What does it mean for you as a Coconut current account customer?

As circumstances have moved more people online for their day to day lives, it’s more important than ever to ensure that your finances are kept safe. By employing 3DS, we are ensuring that we have that extra check, on top of our established fraud protection processes, to keep your money safe.

If you have any questions about 3DS, or anything else about Coconut, just drop us a line on Coconut Bite.

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